54 Holywell Lane
+44 (0) 20 7422 7505
For ticket enquiries, please click here before contacting us.
For lost property enquiries, please click here.
For accessibility enquiries, please click here.
Our office is open between 9am and 5pm, Monday to Friday.
or click here.
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LIVE MUSIC, ART & THEATRE
Jorge Andres Nieto
Safe Space Policy
VU is a club for people to enjoy music without fear of harassment or discrimination. We welcome diversity in our audience and work to create a safe space for everyone present; in return we ask that you respect these values and each other. If someone is making you feel uncomfortable in any way, please let one of the members of staff know and we will try and resolve the issue as soon as possible. We also encourage our crowd to look out for one another and to report unacceptable behaviour if it occurs.
Equality and Diversity Policy
Village Underground has a comprehensive Equality and Diversity Policy in order to make sure that we comply with our obligations under the Equality Act 2010, and which sets out our commitment to encouraging diversity and to responding to complaints and grievances appropriately. The full Equality and Diversity Policy can be found here.
Is there an age restriction at Village Underground?
For Live music events, under 18s must be accompanied by an adult (unless otherwise agreed with promoter for special underage events) and right of admission will be reserved. No children under 16 are allowed in the venue. Any Club night is strictly over 18 and right of admission will be reserved. Please always refer to our website as there sometimes is conflicting information on other websites or ticket websites.
Valid forms of ID:
- UK/EEA/EU passport
- UK/EEA/EU photo driving licence
- EU/EEA National Identity Card
Non Valid forms of ID:
- Driving licences that do not have a photo
- Student cards
Who is a Responsible Adult?
In English Law, an appropriate adult is a parent, guardian or social worker; or if no person matching this is available, any responsible person over 18. The term was introduced as part of the policing reforms in the Police and Criminal Evidence Act 1984 and applies in England and Wales.
How likely am I to get tickets when a gig has sold out?
Not very likely unfortunately. Promoters rarely sell tickets on the door when a gig has sold out.
What about Accessibility at Village Underground?
Please click here for more information.
What are my payment options in the venue?
We accept American Express, MasterCard and Visa. We do not have ATMs on-site. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only).
Does Village Underground issue press passes?
We do not issue press passes or photo passes. All press inquires should be directed to the promoter or band’s publicist, label or management.
Can you give me the contact of the promoter or someone at the label?
Unfortunately, we cannot give out that information.
Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show. You can bring a nonprofessional camera to most shows, and you can inquire about the photo policy at the door.
Does Village Underground have a cloakroom?
Is there re-entry?
No, sorry. All exits are final (excluding the smoking area) so make sure you bring enough cash for the whole night.
I left my jacket/phone/camera in your venue, what should I do?
ground.co.uk and provide a detailed description of the lost item (including any unique characteristic). You should hear from us within the following two days. Please note that found items are retained for fourteen days only, after which time they are given to charity. Please note that lost items cannot be collected at the weekend.
What are the usual set times?
Set times are not typically available until day of show. Door and finish times will always be advertised on the event's page.
Please note that our team always does its best to keep all shows running on time, but every once in a while a show runs late.
Nothing at the moment.
Where is Village Underground?
What about public transport?
Major bus routes: 8, N8, 26, N26, 48, 78, 149 (24H), 242 (24H), 388, 35, N35, 47, 135 and 67
We're near Shoreditch High Street Station (5 min), Old Street Station (10 min) and Liverpool Street Station (10 min).
Where can I park?
There is one daytime car parks near Village Underground. It is located just next to 55 Holywell Lane.
Where should I go for dinner before the gig?
What should I do if you haven't answered any of my questions?
Call our office on 020 7422 7505 or email us!
If you have accessibility requirements and wish to attend a show at VU, buy a ticket through any of our ticketing channels, contact the venue prior to the show, and we can provide you with an allocated space within the venue if it’s a live gig.
We do not sell 'accessible viewing area' tickets, just general admission.
If the event is sold out we cannot sell extra tickets.
Unfortunately we are unable to provide a viewing area for DJ led events.
Prior to purchasing tickets or arriving to the venue we ask that you email Ty Vigrass email@example.com or Amelie Snyers firstname.lastname@example.org or call between Monday and Friday 10am - 5pm on 0207 422 7505.
Personal Assistant / Buddy:
People with accessibility requirements may need to have someone with them. We offer a 2 for 1 Ticket Policy for personal assistants. This arrangement is made through the venue and not the ticketing agencies, please contact us for more details.
Getting To VU:
Details of local transport links and distances of stations and stops from the venue can be found on our contact page.
Blue bay parking can be found reasonably close to the venue. Download a PDF map here.
Getting Into VU:
People with disabilities are offered priority entry but again please call prior to arrival to arrange this.
Once inside VU:
Once inside there are no steps and there is a permanent ramp access to the accessible viewing area which you will be directed to by a member of staff.
There are great sight lines to the stage. Please note however that there is not level access to all areas of the venue.
If a person using a wheelchair wants to go outside to smoke please inform a member of staff and we will give you access to the rear exit.
We have 1 dedicated accessible toilet. This is located at the front of the building next to the cloakroom area. It is accessible via the ramp from the main floor.
We do not have an accessible bar however we will provide a bartender if required.
We ask that wheelchair users remain in the designated viewing area until assistance is given from a member of staff in the event of an emergency where we need to evacuate the building.
Deaf and Visually Impaired customers
Visually impaired customers are more than welcome to use the accessible viewing area if they would like to. Guide dogs may be allowed into the venue depending on the type of event.
Alternatively we are able to accommodate 1 guide dog in our production office for the duration of the event they will have to be happy to share this space with our very friendly English Bull Terrier, Biba.
People with Photosensitive Epilepsy
We use strobe and flashing lighting in the venue and if you need further any further information about this please ring the venue on 0207 422 7505 and ask to speak to Ty or Amelie.